Help

PRODUCT NOTES

• As with all mass produced toys, actual items may vary in shape or color from the images depicted on their packagings.
• Products may contain small parts and/or sharp points which are not suitable for children under age of 5.

PRODUCT AVAILABILITY

Availability of items are indicated by the following statuses:

• Pre-order
  Item is not in stock but can be pre-ordered.
• Order Stop
  Item is no longer available for pre-order/order. 
• Out of Stock
  Item is out of stock, but may still be backordered.
• Backordered
  Item will be restocked in time.
• Sold Out
  Item may no longer be available.

PRODUCT WARRANTY

We do not offer any warranty on new or factory sealed products. We do however offer Satisfaction Guarrantee, for more info please read Refund Policy section below.


CONVENTIONS

These are some conventions we use to describe items condition.

• MIB, MOC 
  Mint in box or mint on card; the packaging may not be sealed but never opened before, unless stated otherwise.
• MISB, MOSC 
  Mint in sealed box or mint on sealed card; the packaging is factory sealed and unopened.
• Opened 
  The packaging has been opened before.
• Loose 
  Item may be new or used and has no packaging. Loose products are graded according to condition. Please also read about Item Grade Guide.

BOX GRADE GUIDE

This guide is intended to describe box/card condition only and not the inside content.

• C10 MINT
  Perfect, bright colors, clear plastics
• C8-9 NEAR MINT
  Slightly noticable ding, bright colors, clear plastics
• C6-7 FINE
  Visible ding or crease
• C4-5 GOOD
  Some ding or creases, small crack or fray, noticable color wear
• C2-3 POOR
  Fraying edges usually due to age or storage, cracks, or tears, yellow plastic bubble
• C1 VERY POOR
  Large tears, cracks, creases.

ITEM GRADE GUIDE

This rating is intended to determine item's condition and quality, usually apply for loose or non-boxed collections. However this rating does not include any factory mis-assemblies or design flaws.

• A, 95 and beyond
  The item is new, mint or near mint condition, never been played with. No visible flaw of any kind, no paint or decal scratch.
• B, 80 - 94
  Item is in great condition, has been briefly played with but still like new. There may be very slight paint scratches. There may be a slightly loose joint.
• C, 65 - 79
  Item is in good condition, has been played often. There may be loose joints, visible paint or decal scratches due to play wear. But no cracks or broken parts.
• D, 64 and below
  Item may still look good on display, but has one or more damaged or broken parts. For example: cracked or hardened rubber material, disfunctional features (applies to electronic or non-electronic), etc.

HOW TO BUY

1. To purchase one or more items, please complete the Order Form, or you can send an e-mail/sms to us. For ordering by e-mail/sms please also include your location.
2. We will then confirm the total amount plus additional shipping cost along with payment details.
3. You can complete the order by submitting the payment. After receiving payment confirmation we will prepare the items to be shipped within 24 work hours (excluding holiday or weekends). If no payment is made within 2 days the order will be cancelled.

RESERVATION

1. To reserve an available item, a 20% deposit from the price is required. We will keep the item(s) for up to 7 days.
2. After you have completed the payment, we will process the order and ship the item(s) to you. Please note that reservations which exceeded time limit but not paid in full will be cancelled and the deposit forfeited.

BACKORDER
We accept backorder for not-in-stock items listed on Backorders page.

1. A minimal 20% deposit of the price amount for each item is required up front.
2. We will contact you immediately when the item becomes available.
3. You may then complete the payment.
4. After receiving payment confirmation, we will pack and ship the item to you.

• Please note that prices may change depending on currency rates and shipping costs, unless you have chosen to pay full in advance.
• Not-in-stock items may take 3 to 15 days to be available from our supplier.
• Backordered items which have become available must be paid in full within a week (7 days), otherwise it will be cancelled and the deposit forfeited. Please make arrangement with us if you are unable to complete the pre-order purchase within the week.

PAYMENT

We prefer bank transfer (BCA or Mandiri) for local payments and PayPal for international orders. All orders are immediately processed upon receiving confirmed payment.

SHIPPING & HANDLING

Shipping cost is calculated directly from TIKI, JNE, ELTEHA or EMS.

Your items will be packed and shipped within 24 work hours after receiving confirmed payment.
Please note that shipping schedule is every Monday to Saturday.

For larger shipment, please allow more time as we need to carefully arrange the packaging in the safest manner. Rest assure that each shipment is made spillproof and sturdy so it may arrive safely at your destination.

REFUND POLICY

Customer satisfaction is very important to us. Therefore, all items are thoroughly described in detail as best as we can, including flaws, scratches, tears, or missing parts if there are any.
If for any reason you are not completely happy with the delivered items, simply return them in same condition as they have arrived for a full refund, excluding any delivery costs.

To qualify for refund, item(s) must be in the same condition when we shipped them. Also, sealed and new items should only be returned unopened.

SELLING YOUR USED TOYS

We may accept used toys in either complete or near complete condition, as long as there are no fatal damages or broken parts. You may sell your used toys to us if you agree and abide by the following rules and procedures.

1. Used/opened toys only please. We no longer accept items claimed as new/mint in sealed box.
2. Please check the condition of your toy(s) first. We do not accept damaged or broken toys. Contact/e-mail us and state the items you wish to sell (attach photos if possible).
3. We will then let you know if we're interested or not and if so you may send the toy(s) to be appraised.
4. Appraisal usually takes 1 to 2 days. We will check every aspect of the toy(s). Value will be determined by toy condition and current market price. We hold the right to reject the toy(s) for any reason.
5. If everything checks out, we will state the value price. If you agree with the value price, then we will submit payment to you, or we can trade with other item that you wish for.
6. Otherwise if you do not agree with the value price, or if we reject the toy(s) then we will ship them back.

DISCLAIMER

1. Although each product has gone through our quality check, there may be minor defect which we cannot detect without opening the case, such as small stain, freckle, spot, scratch, different print, etc.   We cannot be deemed liable if any minor defect is found on the new/sealed products. 
2. Please provide complete and correct shipping address. We are not responsible for any delay or stray in shipping due to wrong address. We do however provide compensation if the cause is due to our own mistake.
3. Lost shipment is very unlikely since each package is provided with tracking number, and larger shipment is automatically insured. However, after throrough investigation we will provide full refund if such unintended case should ever happen.
4. Prices may change to reflect current market without prior notice.